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Message from Global Sources CEO in response to Alibaba fraud

Global Sources’s chairman & CEO Merle A. Hinrichs on Tuesday released a message in response to the recent press regarding the Alibaba.com e-fraud scandal:

Dear Customers,

Global Sources acknowledges and understands the risks inherent in international B2B trade. Alibaba’s announcement of changes in senior management, as a response to fraudulent practices of suppliers which were uncovered, only heightens the importance of having adequate systems, processes and internal controls in place to protect the global community of buyers we serve.

For 40 years, Global Sources has worked diligently to provide buyers comprehensive, accurate and verified information about suppliers and their products. Doing this helps buyers make informed decisions about which suppliers are most appropriate for their sourcing needs. We verify and validate suppliers through personal visits as well as independent third party checks on business registration, credit status and supplier capability. We also include a star ranking system to reflect the extent of verification we provide about our suppliers. To further safe-guard buyers and minimise fraudulent activity, we have a clear separation of the sales team and supplier review processes. We use reputable third party services to confirm and validate each supplier, and provide clear policies to address complaints received about suppliers.

Buyers learn about suppliers not only through our print and online platforms, but also through our China Sourcing Fair trade shows and unique Private Sourcing Events. These face-to-face services provide buyers a critical opportunity to assess the integrity and trustworthiness of suppliers.

Global Sources is committed to providing products and services that continue to meet the changing needs of buyers and suppliers. Our multi-channel integrated media include online, print and trade show channels as well as Private Sourcing Events. We deliver comprehensive and verified information about quality suppliers to professional buyers worldwide, creating an environment where buyers can source with confidence.

Here’s wishing you the best of business.

Sincerely, 
Merle A. Hinrichs
Chairman & CEO