Retail in Asia

In Trends

7-Eleven in Australia undertakes retail process re-engineering

7-Eleven Australia is undertaking a retail process re-engineering to enable it to launch new merchandise categories, improve the efficiency of existing merchandise categories, initiate real-time targeted promotions, and on-board new processes during mergers and acquisitions.

The integrated engagement includes the upgrade, migration and consolidation of 7-Eleven’s IT applications and infrastructure, which is expected to improve speed and agility of its go-to-market initiatives

Wipro Ltd. won the transformational IT applications and infrastructure engagement contract and would implement SAP Business Suite powered by SAP HANA for this project, making this one of the first implementations of the SAP for Retail solution portfolio on the SAP HANA platform across Asia-Pacific and Japan.

Michael Peck, Chief Information Officer for 7-Eleven, said Wipro has been a strategic technology partner to 7-Eleven since November 2012, and is working with 7-Eleven to deliver a number of transformational technology projects.

One of these projects is the implementation of new infrastructure that can flex the stores’ development environments on demand to support multiple business initiatives.

"In addition, we are upgrading our current IT environment to run the latest versions of SAP software, including implementing SAP Business Suite powered by SAP HANA," Peck said, adding that they expect to improve business functionality at 7-Eleven through the deployment of a consolidated, real-time transactional and reporting infrastructure.

Wipro has been present in Australia since 2001 and currently has over 1,200 employees in the country.

The first 7-Eleven Australian store was opened in August 1977. Today 7-Eleven Stores Pty Ltd. operates 600 stores in Queensland, New South Wales, Victoria and the Australian Capital Territory. Through its store network, the company conducts more than 178 million transactions a year, serving an average six customers per second, generating sales of approximately $3.4 billion.

Worldwide, 7-Eleven operates more than 52,000 stores in 18 countries, and is opening approximately six stores per day somewhere in the world.