Recent developments in robotics are slowly finding ways to substitute human workers in stores. The focus of these robots is not just quick service but also to create a more human-like interaction between shopper and machine.
Historically, robots were expected to perform jobs that were the three Ds: dull, dangerous or dirty. However, technological advances in recent times have developed robots capable of performing tasks that are beyond the three Ds. These are machines with soft skills and cognitive functions that make them behave more like a human being.
This report from the Fung Business Intelligence Centre examines some robots that were developed to work in stores, alongside their human counterparts. It looks at SoftBank’s Pepper, Toshiba’s Aiko Chihira, Lowe’s OSHbot, Hointer’s robots and discusses how robotics adds value to retail.
To download the full report, click here.