Investments by airlines and airports in automated technology that helps passengers check-in, drop their bags and pass through security and immigration queues more quickly should pay off for airports in the form of higher retail spending, according to aviation technology group SITA.
SITA president of Asia-Pacific Ilya Gutlin said relaxed passengers were more open to shopping than those that had been stressed out before reaching the airport terminal.
Like Amazon, Deutsche Post DHL has been trialing unmanned aircraft to deliver packages to your front door. The biggest obstacle to delivery is governments, the group's CEO says.
SoftBank Group is promising new services for its Pepper robot that will appeal to business users and help bring the humanoid to storefronts and reception areas.
The company is developing a customer support package and a service that allows businesses to manage a fleet of Peppers, Fumihide Tomizawa, chief executive officer of SoftBank Robotics, said in an interview in Tokyo on Monday.
Tesco Stores (Malaysia) Sdn Bhd has deployed a self-checkout technology to bring a faster and more convenient checkout option for its customers in Malaysia.
The self-checkout solution from NCR Corporation provides user-friendly interface and touchscreen that intelligently guides shoppers through the checkout process with animated demonstrations for simpler and faster transactions. This means customers will now have the freedom to scan, bag and pay for goods themselves, without having to wait in long queues.
Looking to tap into Indonesia's skyrocketing number of mobile device users, e-commerce players are increasingly focusing on mobile applications to boost customer numbers and loyalty.
Zalora, Lazada and Elevenia are among e-commerce businesses putting their trust in mobile apps to exploit Southeast Asia's largest e-commerce market. Zalora Indonesia's head of marketing, Jo Bjordal, said that in light of the large proportion of Indonesians who accessed the Internet through smartphones, his firm would encourage existing and potential customers to use the brand's mobile app.
Chinese retailers need to invest in mobile and social media in order to offer consumers "a convenient retail experience", Oracle, the world's biggest enterprise software vendor, said in an industry report on Tuesday.
More than 95 percent of Chinese consumers said they hoped retailers will invest in digital stores, improving consumer experience and logistics services, Oracle found in a recent survey, Retail Without Limits — A modern commercial society.
Virtual reality, the panoramic technology with roots in gaming, is being adapted for retail consumers within the next year, aiming to pair the ease of e-commerce with the thrill of real-life shopping.
While no retailers have yet announced a virtual storefront, developers are experimenting with experiences that shoppers could enter with devices such as Google Inc's Cardboard or Facebook Inc's Oculus Rift.
SoftBank Corp. said on Saturday it sold out its first stock of Pepper robots within a minute of the humanoid going on sale online at 10 a.m.
The orders, for a total of 1,000 units, represented the entire monthly quota for June. SoftBank will announce future sales plans next month, although SoftBank Chairman and Chief Executive Officer Masayoshi Son has said the company aims to maintain a monthly production capacity of 1,000 robots.
The shopping experience is set for a drastic revamp as the world's first 360-degree digital mirror launches this year.
Fast Retailing, the parent company of Japanese fashion chain store Uniqlo, is forming a joint venture with management consulting firm Accenture to accelerate the digital innovation of consumer services for its customers globally.
Expanding on a long-standing relationship, the two companies will explore ways to expand their collaboration to deliver personalised customer experiences across all of Fast Retailing's retail channels.