Automated technology to boost airport passenger spending

The Sydney Morning Herald Online

Investments by airlines and airports in automated technology that helps passengers check-in, drop their bags and pass through security and immigration queues more quickly should pay off for airports in the form of higher retail spending, according to aviation technology group SITA.

SITA president of Asia-Pacific Ilya Gutlin said relaxed passengers were more open to shopping than those that had been stressed out before reaching the airport terminal.

Amazon drones' new rival: Deutsche Post DHL


Like Amazon, Deutsche Post DHL has been trialing unmanned aircraft to deliver packages to your front door. The biggest obstacle to delivery is governments, the group's CEO says.

New batch of "Pepper" robots sells out in 1 minute


A new batch of 1,000 "Pepper" robots jointly developed by Japanese telecom giant SoftBank Corp. and Taiwanese contract manufacturer Hon Hai Precision Industry Co. sold out in just one minute after they were put on sale in Japan Saturday. It was the sixth batch of Pepper robots which were snapped up soon after online sales started. Softbank has upgraded the Pepper robot, and the new version is able to memorize and store data on human responses by using cloud technology-based artificial intelligence applications developed by the company's subsidiary, Cocoro SB.

Measuring ROI of retail analytics

The Hindu Business Line

Big Data, fast data and the data deluge are taking the world of digital businesses, especially the customer-focused ones, by storm.

Technology is enabling businesses to collect shopper data from touch-points, analyse it and derive insights to make informed decisions, whether it is to provide a better customer experience, run marketing promotions or decide product assortment or gain tighter stock control.

RetailWATCH: Robots as store associates

Recent developments in robotics are slowly finding ways to substitute human workers in stores. The focus of these robots is not just quick service but also to create a more human-like interaction between shopper and machine.

Historically, robots were expected to perform jobs that were the three Ds: dull, dangerous or dirty. However, technological advances in recent times have developed robots capable of performing tasks that are beyond the three Ds. These are machines with soft skills and cognitive functions that make them behave more like a human being.

Thailand's Mall Group spends USD27.9m on IT revamp

Bangkok Post

The Mall Group, the country's second-largest retail operator, will allocate almost THB1 billion (USD27.9b) for a big overhaul of its IT system for the first time since it was established 30 years ago.

The move is part of its plan to stay stronger amid fierce competition in Bangkok areas where its shopping centres are located including Bang Khae, Bang Kapi, Ngam Wong Wan Road and Rama IX Road.

The new system will enable the company to track individual customers' shopping behaviour and direct its marketing accordingly.

In latest retail tech, Carrefour lights have eyes


The strip lights in the hypermarket know where you are - and can tell you where to go.

The new technology being trialled by French retailer Carrefour tracks your movements and beams data to your smartphone via light pulses undetectable to the eye, to guide you to the right shelves for tailored special offers.

It is the latest attempt to combine the online and real-world shopping experience, regarded as the holy grail for the industry at the moment.

Microsoft takes on Apple in Sydney by copying Apple's retail experience

The Sydney Morning Herald Online

There was chanting, cheering, a countdown, clapping, high-fives, and dancing.

If it weren't for promotional material surrounding the launch of Microsoft's Pitt Street Mall store in Sydney's CBD on Thursday – the company's first outside the US – one might have mistaken its launch for that of an Apple store.

Friendly robot Pepper makes European debut in French store

The Japan Times Online

Pepper the humanoid robot made its European debut on Tuesday helping shoppers with wine, and more, in a major shop in France.

The test run involves seven robots stationed in different parts of a Claye-Souilly region Carrefour store, where they are programmed to do things such as suggest food recipes or wine choices, or assess customer satisfaction, Magali Cubier of Aldebaran Robotics said.

Case Study: Saatchi & Saatchi nails retail strategy with crowd sourced, real time retail intelligence

The retail marketing space has taken a quantum leap in complexity over the past few years, mainly due to the impact of smartphones and the "New Consumer Journey" – a shift by consumers to a "multi touch, multi-screen, multi-channel" product evaluation and purchase process.

At the same time, however, consumer/smartphone connectivity is opening up new sources of retail information and insight, and new ways of testing and developing retail strategy, as industry leading agency Saatchi & Saatchi is finding out.

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