Frequently Asked Questions

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The website is free to use, however you need to be registered to access all areas of the website. If you are not yet registered, you can register within a few minutes here. Once you are registered you can read all the stories and reports, choose to subscribe to a newsletter and search and connect with other users.

If you did not receive the confirmation email please use the “Forgot Password” link on the login page to resend the password, or click here to request a new password to be emailed to you immediately. 

Please check your inbox, and add Retail in Asia as a safe sender to ensure the email does not automatically go to your Junk mail box.

Alternatively, email us at customer_service@retailinasia.com and one of our representatives will assist you.

The website is free to use, however you need to be registered to access all areas of the website. If you are not yet registered, you can register within a few minutes here.

This is a name you choose to identify yourself to Retail in Asia users. This is used along with a password that will be assigned to you to give you access to your account information.

Once you login you can then reset your password by going to: “Profile - About Me – Edit Profile – Account” area.

Or click here to go direct to the page (note you will need your current password). 

If you did not receive the confirmation email please use the “Forgot Password” link on the login page to resend the password, or click here to request a new password to be emailed to you immediately. 

Please check your inbox, and add Retail in Asia as a safe sender to ensure the email does not automatically go to your Junk mail box.

Alternatively, email us at customer_service@retailinasia.com and one of our representatives will assist you.

Something is probably blocking your cookies. Please check your browser settings, and any firewall or spyware software you may have installed.

Please also remember to click ‘Remember Me’ as this should help avoid this problem in future.

Note: We are currently experiencing some problems with the Internet Explorer and hope to have it fixed soon.

We suggest each time you use the website you log in immediately on the home page – using the link at the top of the page. This will then make it easier for you to access all articles and sections quickly and easily as you navigate through the site.

Alternatively, when you click on the subscriber only areas such as expert locator, you will be asked to log in.

You can log in here.

Please check with your email provider for the settings required. However, for Microsoft Outlook, right click on the email and choose “Junk Email - Add sender to safe sender list”.

Customer Services can be contacted via customer_service@retailinasia.com.

For our headlines in RSS click here. 

You must log in to obtain access to download the feed. 

Our RSS feed is for individual use only. Use on company websites is prohibited without the written permission from Retail in Asia Limited. Contact us at customer_service@retailinasia.com to request or for more information.

Yes, feel free to follow us on twitter – click here.

To upload a press release or news article simply log in and go to the link at the bottom of the page that says “Upload your News”. Anyone is welcome to contribute and get your news heard – but please keep in mind we are a Business to Business (B2B) site for the retail industry, so your news has a better chance of being featured if it is business focused and relevant.

For any other queries on posting news, please contact us at customer_service@retailinasia.com.

We welcome all events both in Asia and beyond. We’re mostly focused on the retail industry, but if you think your event will be of interest to our readers, feel free to upload it and we’ll let you know.

To upload your event, simply go to our Events section and click the button at the bottom of the calendar “Upload your event”.

Or follow the link at the bottom of the page “Upload your event”.

For any other questions, please contact us at customer_service@retailinasia.com.

 Requests to be a contributor can be sent to newseditor@retailinasia.com.

Requests to be on our panel of experts can be forwarded to editor@retailinasia.com.

 Simply login and register for an account and you can then tailor your newsletter to your preferred topic areas. Got to your “Profile – Dashboard Settings”. Or click here to be taken direct to the page.

Please check you have provided us with your correct email address. To check which e-mail address you are registered with, sign in to your account and go to the “Profile – About Me – Edit Profile - Account”. If your details here are correct, we suggest you check your mailbox settings to see if the newsletters are being pushed into ‘junk’ mail or if your mailbox is full. 

Please first sign in to the website, click on ‘Profile - Dashboard Settings’.

If this does not enable to you to ‘unsubscribe’, please contact Customer Services via customer_service@retailinasia.com.